Shop confidently with Tamara!
With Tamara’s Buyer Protection Program, your shopping experience is in safe hands. We’re committed to ensuring you can shop with confidence every time.
Buyer Protection Program
Shopping should be hassle-free and secure. Our Buyer Protection Program lets you shop with peace of mind, knowing we’re here to help if anything goes wrong. Whether your order doesn’t arrive or isn’t what you expected, we’ve got your back! *T&Cs apply
Your peace of mind is our top priority
With our Buyer Protection Program, shop with complete confidence:
Didn’t receive your order? We’ll help track it down or issue a refund if needed.
Product not as described? Received something defective or different from what you expected? We’ll work to make it right.
Refund/cancellation problems? If your refund or cancellation request hasn't been processed by the store, we’ll step in to ensure things are sorted smoothly.
Get Your Resolution
We’re here to help! Our goal is to resolve most issues within 21 calendar days. Our dedicated team will dive into the details, contact the store on your behalf, and work tirelessly to provide you with a swift resolution. You can count on us to make things right!
How to get help with your order
Start with the Store
First, contact the store directly—they can often resolve the issue quickly.
Reach Out to Tamara
If the store didn’t resolve the issue, don’t worry. Raise a claim with Tamara for support.
Submit your evidence
Provide all relevant details—receipts, photos, and store communication—for faster assistance.
Get a resolution
We’ll contact the store and review your information to determine eligibility for Buyer Protection, aiming to resolve your case within 21 calendar days. *T&Cs apply
Who is eligible?
To qualify for Tamara’s Buyer Protection, your order must meet these criteria
Buyer Protection is available exclusively for Tamara's Pay in Full option.
Your order was placed with a Tamara partner within the last 120 days.
Your order was placed online. In-store orders with scheduled deliveries are only covered in cases of returns. However, in-store purchases that are collected immediately are not covered.
Your order is a Custom-made item, it will only be covered if it wasn’t delivered.
Your account has not been flagged by Tamara for potential fraudulent activity or abuse.
You’ve provided all required evidence, like receipts or communication with the store.
What’s not covered?
Certain types of purchases aren’t eligible for Buyer Protection, including
Payments for services like travel, events, or insurance.
Digital products like subscriptions or NFTs.
Goods like gift cards or digital wallet top-ups.
